At The Royal Bank of Scotland, it is our constant endeavor to provide you service of highest standards. However, in the event of our services not meeting your expectations we would like to hear from you.

If we have not been able to meet your expectations or not delivered as promised, we would appreciate your feedback to ensure our delivery meet our commitment and promise to you.

You may use the following form for informing us of the same, please complete this form and then click the Submit button at the bottom to send your comments to us.

In a rare case, if you are still not satisfied with the resolution provided, you may write to our Nodal Officer. In the event that you do not receive a 'final response' within 30 days from the date you first raised your issue, or are dissatisfied with the same you may also approach the Banking Ombudsman for an independent review.

Please refer our Grievance Redressal section for details on Banking Ombudsman scheme & the contact details of our Nodal Officer.

Please use this form only for logging a Complaint. For giving feedback on products / services please use the Feedback Form